Utilization Management for Public Programs

Utilization management is the first line of defense to effectively manage health care costs. We ensure that your enrollees get the medically necessary care they need in the appropriate setting. We also minimize or eliminate inappropriate levels of care, admissions, and procedures, and prevent untimely or premature discharges.

Our utilization management capabilities for inpatient services include:

  • Prior authorization, including organ/tissue transplants
  • Concurrent review
  • Discharge planning and case management referral
  • Retrospective review
  • Appeals

We also perform:

  • Outpatient procedure certification, including surgical procedures and extended outpatient therapies
  • Radiology reviews
  • Behavioral health
  • Durable medical equipment (DME) review.
Prior AuthorizationShow/Hide

We use our review acumen to identify methods to improve the delivery of services across the care continuum through data analysis, provider cooperation, quality controls, technology, and innovative approaches. We perform prior authorization to determine if services:

  • Are reasonable, necessary, and delivered in the appropriate setting
  • Have documentation to support DRG assignment
  • Meet professionally recognized standards of health care, including the completeness, adequacy, and quality of care provided.
  • Are in compliance with state and federal policies, administrative rules, and regulations.
Concurrent ReviewShow/Hide

We assist the clinical staff in meeting length of stay goals for each pre-certified patient. We also ensure that any extension of services for ongoing medical/surgical care and treatment are necessary and received at the appropriate level of care.

Retrospective ReviewShow/Hide

We perform review after services have been delivered to ensure that the stay and all services rendered during that stay met medical necessity guidelines.

Appeals...

Discharge Planning and case management referralShow/Hide

We also use utilization management to identify enrollees who would benefit from more intensive care management services. Early identification and engagement allows your enrollees to better management their conditions and lead healthier, more productive lives. Better management reduces your health care costs.

And because we have a single platform, we can seamlessly move your enrollees to other care management programs as their health needs change. Our integrated care management programs include: (below are links to pub prog products pages)

Call 1.800.222.0771 to put any of our utilization management services to work for your public program! Or contact our business development professionals directly.

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