7th Annual Maine Conference

Making Connections for Improved Care Coordination


APS is pleased to be offering a free training opportunity for the stakeholders in our provider community. The 7th Annual Conference will feature a conversation about Making Connections for Improved Care Coordination.


Chris Echterling, MD – Medical Director of Vulnerable Populations – Wellspan Health


Kelly Bickmore, Program Director – APS Healthcare

Patricia A. Kimball, LADC, CCS – Wellspring, Inc.

Stacey Sukoff Rizzo, PhD & LuAnne Ballesteros – The Jackson Laboratory

Detective Rich Cutliffe – Brunswick Police Department

Joanie Klayman, Director of Social Work – Preble Street

Sue Mackey Andrews – Maine Resilience Building Network

Christine McKenzie, M.Ed., CRC – Director – Department of Vocational Services Maine Medical Center

Karen Evans, Stephanie Crystal and Kandie Cleaves – APS Healthcare Member Advisory Council

Colin O’Neill, LCSW, Associate Commissioner – The Maine Department of Corrections

James Martin, James Leonard, Sheldon Wheeler and Karen Mason – DHHS Plenary Panel


Please scroll down for information regarding each session.


Earn 6.5 Contact Hours! (Certificates will be distributed after 3 p.m. at the conference)


Register Today!

Online registration is required and there is no charge for this conference.

Click Here to Register!


Date:  Thursday, May 19, 2016
Location: Augusta Civic Center, Augusta, ME
Time:  8 a.m. - 3:30 p.m. (lunch will be served)


For additional information, please contact:

Kathy Scott

APS Healthcare – Maine ASO

Phone:  866-521-0027



Coordinated Parenting Education & Substance Abuse Treatment Services

Patricia A. Kimball, LADC, CCS, Executive Director – Wellspring, Inc.

Topic:  This year, Department of Health and Human Services awarded two grants for demonstration projects to implement two specific services: The Positive Parenting Program and The Matrix Model Intensive Outpatient Treatment. These projects offer both substance abuse and parenting education services concurrently at the same location to provide parents with timely and accessible services. This session will discuss the statewide implementation of these programs, participation eligibility, and the referral process and outcomes. 

The presentation will be facilitated by Wellspring, Inc. Executive Director Patricia A. Kimball, LADC, CCS. The panel will include representatives of the Wellspring Team and their collaborating partners, Aroostook Mental Health Center (AMHC) and Community Health and Counseling Services (CHCS).


The Jackson Laboratory: Translational Approaches for Studying Human Diseases in Mice

Stacey J. Sukoff Rizzo, PhD – Associate Director, Mouse Neurobehavioral Phenotyping - The Jackson Laboratory

Topic:  The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research organization focusing on mammalian genetics research to advance human health, a National Cancer Institute-designated Cancer Center, and a scientific hub for courses, conferences, training and education. JAX scientists work to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Dr. Stacey Sukoff Rizzo will share her laboratory’s efforts to identify robust and reproducible behavioral phenotypes in animal models of neurological and neuropsychiatric disorders that can be employed to evaluate potential therapeutic interventions.


Powering Global Research and the Maine Economy

LuAnn Ballesteros, Director, Office of Government Relations – The Jackson Laboratory

Topic: The Jackson Laboratory (JAX) is a world-renowned independent research institution with a proud history of innovative biomedical research spanning eight decades. As a complex and growing enterprise and a leader in Maine’s emerging biopharmaceutical cluster, JAX has far-reaching economic and fiscal impacts across the state of Maine.

Ms. Ballesteros will provide an overview of the laboratory’s research activities and its contribution to Maine’s economy.


The Brunswick Development Disability Registration Program

Detective Rich Cutliffe, The Brunswick Police Department

Topic: The Brunswick Police Department has developed a free and voluntary registration program that will allow first responders to be better informed when responding to emergencies involving people with developmental disabilities. A yearly registration event is held where families are invited to provide information and a photograph about their children and others in their family with developmental disabilities. The result of this program has demonstrated that first responders who are properly trained in dealing with developmental disabilities gain a better understanding about the needs of the people and the families they encounter, resulting in more positive results. 

Examples of the type of information include a physical description, type of disability, relevant medical conditions, possible triggers, likes and dislikes. This information is documented and entered into a database, which is easily accessed and relayed by dispatchers or viewed by responders with access in vehicle computers. This program is currently designed only for Brunswick residents, those who attend the Brunswick schools, and those who are in long-term treatment programs in Brunswick. We offer training to any first responder agency, which includes assisting in setting up a program specific to the needs of their agency/community.   


So, you think you know Preble Street…

Joanie Klayman, LCSW, Director of Social Work – Preble Street

Topic: Many people know about the Preble Street Soup Kitchens and Resource Center. They are vital programs in our community. However, we also additional program, Preble Street currently operates 14 programs from seven sites throughout Maine. This workshop will provide an overview of the programs and services we offer, the guiding principles that support the delivery of these programs and how we can collaborate with our community partners to support our clients.



ACEs and Resilience in Our Everyday Lives and Work

Sue Mackey Andrews, Co-Founder and Co-Facilitator  of the Maine Resilience Building Network, a collective impact network expanding the conversations about Adverse Childhood Experiences (ACEs) and the importance of resilience in promoting the health and well-being of Maine’s children, families and communities.

Topic:  The impact of Adverse Childhood Experiences, or ACEs, has been identified by the CDC as the most significant public health issue in our country. In this session, you will learn about ACEs, their often predictive impact of health and well-being, and the degree to which ACEs can impact our day-to-day experiences in working with individuals who are experiencing disabilities, mental health or health issues and those who advocate for them.


What Chronic Illness Contributes to more lost work days than any other illness?

Christine McKenzie, M.Ed., CRC - Director, Department of Vocational Services Maine Medical Center

Topic: If you don’t know the answer to this question join our seminar to find out! We’ll also share ways to ameliorate this leading cause of absenteeism and lost work productivity. If you know the answer, please attend and let others know what’s working in your company to combat this issue. This seminar is intended to give you information and strategies for handling one of the fastest growing reasons for short term disability. Please join us and take away information you can begin using immediately. Look forward to seeing you.


Recovery Stories: Impact of Connections/Relationships

Karen Evans, Stephanie Crystal and Kandie Cleaves – APS Healthcare Member Advisory Council

Topic: APS Healthcare’s Member Advisory Council come together to discuss their personal recovery stories.


Behavioral Health within the Juvenile Justice System

Colin O’Neill, LCSW, Associate Commissioner -  The Maine Department of Corrections

Topic: The mission of the Department of Corrections is to reduce the likelihood that juvenile and adult offenders will re-offend, by providing practices, programs and services which are evidence-based and which hold the offenders accountable.  In this session there will be an overview of current innovative practices with a focus on the integration of behavioral health services. 






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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

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