KEPRO to Provide Absence Management Services to Conrail and Canadian Pacific Railways

HARRISBURG, PA – KEPRO announced today that it will be providing absence management services to Conrail and Canadian Pacific Railways for the management and support of the Family Medical Leave Act (FMLA).

KEPRO will complete eligibility determinations, the basis for the leave request, establish expected leave durations, provide clinical review of medical certifications, track and manage leave use, and coordinate employee’s return to work.

“Our Absence Management team are experts in their field and will provide exceptional assistance and guidance to Conrail and Canadian Pacific,” said KEPRO President and CEO Joseph A. Dougher. “We’re very excited to provide support to them and their employees through our services and leave management assistance.”

In addition to FMLA management, KEPRO will provide assistance in the identification of use or excessive use patterns, provide entitlement determinations and provide a 24/7 phone number for all client and employee inquiries.

Through these contracts, KEPRO will be providing assistance to approximately 1,200 eligible employees for both Conrail and Canadian Pacific.

KEPRO has collaborated with employers through Absence Management Programs for nearly two decades. KEPRO offers a comprehensive suite of Absence Management services designed to reduce absence-related costs and improve overall workforce health and productivity.

To learn more about the services and solutions KEPRO offers, visit

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Media Contact: Jamie Kopko, Director of Corporate Communications,, 717.564.8288 x7076

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KEPRO to Provide Employee Assistance Program Services to Iowa State Employees

HARRISBURG, PA – KEPRO announced today that the Iowa Department of Administrative Services awarded KEPRO the administration of the Employee Assistance Program for state employees.

KEPRO will provide administration of the Employee Assistance Program (EAP) to the State of Iowa’s nearly 19,500 active employees in the Executive, Legislative and Judicial branches. The EAP is also available to family members of employees.

“KEPRO is pleased to serve Iowa state employees and their loved ones through our EAP services and offerings,” said KEPRO President and CEO Joseph A. Dougher. “KEPRO is dedicated to improving wellness, enhancing the well-being and workplace performance of Iowa’s employees and their families.”

KEPRO EAP Counselors are available 24/7 to provide consultations, problem assessments or evaluations. Short-term counseling is offered, as well as provider and resource referrals to best meet the needs of the individual. Consultations are available for critical incidents and for supervisory and management to best deal with employee issues. KEPRO will also provide orientation and training on the services and resources that KEPRO EAP provides.

The KEPRO Employee Assistance Program provides clinical and organizational excellence through a boutique of services all designed to improve wellness, enhance organizational performance and reduce financial outcomes. KEPRO’s systemic approach understands that the well-being of the employee and their personal life has a direct impact on the success of their workplace performance, which in turns contributes to a thriving organization. To learn more about KEPRO’s EAP program and services, visit

To learn more about the services and solutions KEPRO offers, visit

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications,, 717.564.8288 x7076

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Susan Norris Appointed Vice President of Operations

HARRISBURG, PA – KEPRO is pleased to announce the appointment of Dr. Susan Norris as Vice President of Operations.

Dr. Norris will manage many of KEPRO’s public partnership operations, including care coordination, utilization management, preadmission screening and resident review and clinical reviews. Dr. Norris will also provide operational leadership to achieve company-wide goals and objectives to enhance operational efficiency and improve KEPRO’s solutions and services.

“We are very excited to welcome Susan to our operations team,” said KEPRO President and CEO Joseph A. Dougher. “Susan’s expertise in commercial and public sector health care operations, as well as, her in-depth knowledge on regulations and accreditation standards will be a great asset as we continue to grow.”

Dr. Norris brings more than 16 years of experience in senior leadership and operational management for national health plans and managed care organizations. Dr. Norris has developed successful value-add initiatives to build stronger partnerships with health plans, employers, primary care physicians, and community providers, while improving clinical and quality outcomes and bottom-line profitability.

Most recently, Dr. Norris was the Chief Clinical Officer for InfoMC, Inc. and provided executive leadership implementing innovative care management models and designing solutions for chronic and complex Medicare and Medicaid programs. Prior to InfoMC, Inc., Dr. Norris’ previous positions included Chief Executive Officer, Senior Vice President of Operations, President, and Chief Clinical Officer for managed behavioral health and integrated health care organizations.

Dr. Norris has extensive expertise in leading Health Plan and managed care programs and operations, including behavioral health, physical health, pharmacy benefit management, and Wellness and Employee Assistance Programs.

To learn more about the services and solutions KEPRO offers, visit

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications,, 717.564.8288 x7076

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Find an Answer

Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862