KEPRO’s David Lower named Chapter President for International Association

HARRISBURG, PA – KEPRO announced today that Program Director David Lower for KEPRO’s Employee Assistance Program was named the President of the Maryland, Chesapeake Chapter of the International Employee Assistance Professional Association.

The Employee Assistance Professionals Association (EAPA) is the world's largest, oldest, and most respected membership organization for employee assistance professionals. With members in over 40 countries around the globe, EAPA is the world’s most relied upon source of information and support for and about the employee assistance profession.

“David’s clinical and professional hard work and dedication are large contributors to KEPRO’s successful EAP operations,” said KEPRO VP of Operations Susan Baker. “We’re incredibly proud of David’s appointment and believe he will make an outstanding leader for the association and to fellow professionals in the field.”

EAPA provides professional development on a wide variety of topics and assists in certification, training, networking and professional development. The Chesapeake Chapter includes central Maryland (Baltimore City and county as well as the counties of Harford, Cecil, Howard, and Anne Arundal) and the Eastern Shore.

KEPRO’s EAP assists organizations and their workforce in managing the personal challenges that impact employee well-being, performance and effectiveness. KEPRO’s EAP consultants employ a comprehensive approach that identifies issues impacting the employee and assists them in developing meaningful solutions.

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KEPRO Announces New Executive Appointment of Operations Vice President

HARRISBURG, PA – KEPRO is pleased to announce the appointment of Rajeev Mudumba as Vice President of Operations.

Mudumba will lead many of KEPRO’s public partnership operations, including care coordination, utilization management, preadmission screening and resident review and clinical reviews. Mudumba provides operational leadership to achieve company-wide goals and objectives while ensuring improved health outcomes for KEPRO’s clients.

“Rajeev’s expertise in defining and executing innovated health and wellness strategies will be an invaluable asset for KEPRO,” said KEPRO President and CEO Joseph A. Dougher. “Under his leadership, our program operations will only continue to improve our client’s return on investment and health outcomes through innovation and cost-saving efficiencies.”

Mudumba brings more than 20 years of experience in the health, wellness, and human capital management fields through his experience with Towers Perrin, SHPS and ADP. Most recently, Mudumba worked with hCentive, a provider of Affordable Care Act exchanges, assisting the company in identifying and leveraging substantial growth opportunities.

Recognized as a respected authority in the latest trends of health care policy and innovation, he has spoken as a keynote speaker at several international health and wellness conferences. Mudumba was honored with the 2010 Global Visionary Award by World Affairs Council of Kentucky & Southern Indiana, the 2011 Forty under 40 Award by Business First of Louisville and was recently awarded the 2016 Publisher’s Award for best article in Telehealth & Medicine Today.

Mudumba received his Master of Business Administration (MBA) in Management Information Systems and eCommerce from Strome College of Business, Old Dominion University, Norfolk, VA. He also holds a MBA in Marketing and Finance from Center for Management Research & Development, Pune, India and a Masters in Personnel Management from Pune University, India.    

To learn more about the services and solutions KEPRO offers, visit

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications,, 717.564.8288 x7076

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KEPRO to Provide Case Management Services for Virginia’s Development Disability Community

HARRISBURG, PA – KEPRO announced today that the Middle Peninsula Northern Neck Community Services Board (MPNNCSB) of Virginia has awarded KEPRO its case management/support coordination for the developmental disabilities (DD) contract.

KEPRO will provide case management/support coordination services 24 hours a day, 365 days a year to individuals with developmental disabilities, ensuring that individuals receive DD services, as well as any behavioral health and substance abuse services needed. KEPRO’s Qualified Intellectual Disabilities Professional case managers will assess, plan, facilitate, and advocate for options and services to meet each member’s needs and goals.

“We look forward to assisting the MPNNCSB to promote and protect the health, safety, and well- being of their citizens,” said KEPRO President and CEO Joseph A. Dougher. “Our work will ensure that each individual has access to appropriate, high quality, person-centered, evidence-based services, and that these services are used most cost effectively.”

KEPRO’s case management will include a collaborative approach to respect the individuals’ choice while incorporating community integration.

On March 13, KEPRO began providing case management services to citizens residing in 10 counties in Virginia, including Gloucester, Mathews, Middlesex, Essex, King & Queen, King William, Lancaster, Richmond, Northumberland, and Westmoreland.

To learn more about the services and solutions KEPRO offers, visit

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications,, 717.564.8288 x7076

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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862