Contact Us
      Contact Us

      Our Offices

      Contact a Kepro Expert

      Our Office and State Contract Locations

      Alabama

      Health Information Designs (HID)
      2431 E Glenn Avenue
      ​​​​​​​Suite 100
      Auburn, AL 36830

      Arkansas

      Arkansas Department of Human Services Division of Medical Services
      200 West Capitol Avenue
      Suite 610 
      Little Rock, AR 72201

      California

      CA Pre-Admission Screening and Resident Review (PASRR) 
      ​​​​​​​980 9th Street
      16th floor, Suite 17
      Sacramento, CA 95814

      Colorado

      Colorado PAR-related Questions

      Kepro Call Center: 720-689-6340

      Florida

      Kepro BFCC QIO
      5201 W. Kennedy Blvd
      Suite 900
      Tampa, FL 33609
      Phone: 813.280.8256
      Fax: 844.834.7129 (Area 2)
      Fax: 844.834.7130 (Area 4)
      www.keproqio.com

       

       

      Florida – Preadmission Screening and Resident Review (PASRR)
      3653 Cagney Drive
      Suite 202 
      Tallahassee, FL 32309 
      Phone: 866.880.4080
      Fax: 866.677.4776
      flpasrr.kepro.com

      Agency for Persons with Disabilities site: 
      http://www.flpasrrdd.com/

      Hillsborough County Health Care Services (HCHCP)
      6095 Marshalee Drive
      Suite 130
      Elkridge, MD 21075
      Tollfree: 866.495.8388
      Fax: 866.889.6516
      providerissues@kepro.com
      hchcp.kepro.com/contact.aspx

       

      Illinois

      Illinois Department of Healthcare and Family Services (HFS)
      500 Waters Edge Lane
      Suite 125
      Lombard, IL 60148

      Louisiana

      Kepro Louisiana
      8440 Jefferson Hwy
      Suite 101
      Baton Rouge, LA 70809

      Mississippi

      Mississippi Medicaid Imaging
      Help desk: 866-740-2221
      Email: MSADI@Kepro.com

       

       

      Maine

      Maine – ASO & Assessments 
      82 Running Hill Road
      Suite 202
      Portland, ME 04106
      Phone:       866.521.0027
      Fax: 866.325.4752
      https://me.kepro.com/

      Maryland

       

      Commercial Operations & Appeals
      6095 Marshalee Drive
      Suite 130
      Elkridge, MD 21075
      Phone: 888.522.7742
      Fax: 407.475.3903

      General Contact for Commercial Appeals
      reviewservices@kepro.com

      		 Absence Management Program 
      6095 Marshalee Drive
      Suite 130
      Elkridge, MD 21075
      Phone: 262-289-3196
      Fax: 866-350-3568
      eap.kepro.com      		 Employee Assistance Program 
      6095 Marshalee Drive
      Suite 130
      Elkridge, MD 21075
      Phone: 800-713-6251
      Fax: 866-480-8341
      eap.kepro.com

       

      Nebraska

      Nebraska – Preadmission Screening and Resident Review (PASRR)
      3653 Cagney Drive
      Suite 202 
      Tallahassee, FL 32309 
      Phone: 833.840.9945
      Fax: 844.421.3626
      NEPASRR@kepro.com

       

      New Hampshire

      New Hampshire PASRR and NF LOC

      3653 Cagney Drive
      Suite 202 
      Tallahassee, FL 32309 

      Phone: 844.526.4480
      Fax: 844.490.9555
      NHReviews@kepro.com

      North Carolina

      Kepro – North Carolina
      ​​​​​​​2000 Centregreen Way
      Suite 200
      Cary, NC 27513

      Ohio

      Kepro BFCC QIO
      Rock Run Center
      5700 Lombardo Center Drive
      Suite 100
      Seven Hills, OH 44131
      Phone: 216.447.9604
      Fax: 844.878.7921
      www.keproqio.com

      Oregon

      Oregon Health Plan Care Coordination (OHPCC)
      8215 SW Tualatin-Sherwood Road
      Suite 200
      Tualatin, OR 97062
      Toll-Free Phone: 800.562.4620
      Phone: 503.404.4092
      Fax: 866.350.1311
      http://www.ohpcc.org/

      Pennslyvania

      Kepro Headquarters
      777 East Park Drive
      Harrisburg, PA 17111
      Toll-free: 800.222.0771
      Phone: 717.564.8288
      www.kepro.com

      Pennsylvania – Health Care Quality Unit
      8981 Norwin Avenue
      Building #1 Suite 201
      North Huntingdon, PA 15642
      Phone: 724.864.0715
      Fax: 724.864.3750
      https://hcqu.kepro.com

      Pennsylvania SIS
      777 East Park Drive
      Harrisburg, PA 17111
      Phone: 833.880.4207
      Fax: 1.833.843.9488
      http://mysupport.kepro.com/
      paodpassessments@kepro.com

       

      TRICARE
      Attn: TRICARE Operations
      777 East Park Drive
      Harrisburg, PA 17111-2754
      ​​​​​​​TRICARE Hotline: 877.841.6413
      Fax: 877.841.6414
      Email:       tricare@kepro.com

      		 TRICARE Appeals:
      Attn: Recon/Appeals Section
      777 East Park Drive
      Harrisburg, PA 17111-2754
      tricare.kepro.com      		  

       

      Tennessee

       

      The Funds - UMWA
      801 Royal Parkway
      3rd Floor
      Nashville, TN 37214
      Phone:1-800-292-2288

       

      Tennessee Medicaid Services
      310 Great Circle Road
      Nashville, TN 37243
      Phone: 615-507-6641

      		 Tennessee Executive Office
      424 Church Street
      Nashville, TN 37219

       

       

       

      Virginia


      SC DHHS Medicaid Services
      6802 Paragon Place
      Suite 440
      Richmond, VA 23230
      Phone: 855.326.5219
      Fax: 855.300.0082
      http://scdhhs.kepro.com
      atrezzoissues@kepro.com      		 Virginia Medicaid Services (VA DMAS)
      6802 Paragon Place
      Suite 440
      Richmond, VA 23230
      Phone: 804.622.8900
      Fax: 804.497.1334
      http://dmas.kepro.com
      providerissues@kepro.com

       

      West Virginia

      West Virginia – ASO
      1007 Bullitt Street
      ​​​​​​​Suite 200
      Charleston, WV 25301
      Phone: 304.343.9663
      Fax: 866.521.6882
      wvaso.kepro.com