Atrezzo Help

Who to contact?

All questions regarding the Atrezzo Provider Portal or contract requirements for your requests, cases, or procedures should be directed to your contract specific contact support center. Expand the ribbons below to find contact information and your state or contract's direct contact information.

Florida APD UR/CSR

Phone: 888.305.6377
URL: floridaicf-csr.kepro.com

Florida Preadmission Screening and Resident Review (PASRR)

Phone: 866.880.4080
Email: FLPASRRMIQuestions@kepro.com
URL: flpasrr.kepro.com

Hillsborough County Health Care Plan (HCHP)

Phone: 866.495.8388
Email: HCHCPproviderIssues@kepro.com
URL: hchcp.kepro.com

Indiana Medicaid FFS

Phone: 866.725.9991
Email: INPriorAuthIssues@kepro.com
URL: INmedicaidFFS.kepro.com

Maine Administrative Services Organization (ASO)

Phone: 866.521.0027
Email: ProviderRelationsME@kepro.com
URL: me.kepro.com

Minnesota Department of Human Services

Phone: 866.433.3658
Email: MNproviderissues@kepro.com
URL: mhcp.kepro.com

Mississippi Department of Child Protective Services

Phone: 833.476.1546
Email: MDCPS@kepro.com
URL: mdcps.kepro.com

Mississippi State and School Employees' Health Insurance Plan

Phone: 888.801.1910
Email: MSUM@kepro.com
URL: mississippishp.kepro.com

Mississippi Medicaid Advanced Diagnostic Imaging (ADI)

Phone: 866.740.2221
Email: MSADIHELP@Kepro.com
URL: msadi.kepro.com

National Elevator Industry Health Benefits

Phone: 800.634.4832
Email: NEIHBP@kepro.com
URL: neibenefits.kepro.com

Nebraska Preadmission Screening and Resident Review (PASRR)

Phone: 833.840.9945
Email: NEPASRR@Kepro.com
URL: nepasrr.kepro.com

New Hampshire Preadmission Screening and Resident Review (PASRR)

Phone: 844.526.4480
Email: NHreviews@kepro.com
URL: nh.kepro.com

New York Preadmission & Mental Health Evaluations

Phone: 888.612.1851
Email: TAH_Assessments@kepro.com
URL: NYassessments.kepro.com

North Dakota Department of Human Services

Phone: 844.396.9569
Email: ndumnurses@kepro.com
URL: nddhs.kepro.com

South Carolina Department of Health and Human Services

Phone: 855.326.5219
Email: SCproviderissues@kepro.com
URL: scdhhs.kepro.com

The Funds - United Mine Workers of America Health and Retirement Funds

Phone: 800.292.2288

Virginia Department of Medical Assistance Services (DMAS)

Phone: 804.622.8900
Email: VAproviderissues@kepro.com
URL: dmas.kepro.com

West Virginia Aged & Disabled Program

Phone: 844.723.7811
Email: WVADwaiver@kepro.com
URL: wvaso.kepro.com

West Virginia Behavioral Health & Socially Necessary Services

Phone: 800.378.0284
Email: WV_bh_sns@kepro.com
URL: wvaso.kepro.com

West Virginia I/DD Waiver Department

Phone: 866.385.8920
Email: WV_bh_sns@kepro.com
URL: wvaso.kepro.com

West Virginia Nursing Facility (PAS)

Phone: 844.723.7811
Email: WVPAS@kepro.com
URL: wvaso.kepro.com

West Virginia Personal Care Services

Phone: 844.841.9874
Email: WVPersonalCare@kepro.com
URL: wvaso.kepro.com

West Virginia TBI Waiver Department

Phone: 866.385.9663
Email: WVTBIwaiver@kepro.com
URL: wvaso.kepro.com

West Virginia Medical/WVCHIP

Phone: 800.346.8272
Email: WVmedicalservices@kepro.com
URL: wvaso.kepro.com

West Virginia CSED Waiver Department

Phone: 844.304.7107
Email: WVcsedw@kepro.com
URL: wvaso.kepro.com

Contact the Training Team

If you have any questions about signing up for a training session, receiving system training, or if you are uncertain about who to reach out to, don't hesitate to contact our Training Team through email at training@kepro.com.

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