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We understand that program members need to talk to a live person – a person who understands what they need and, with courtesy and speed, and helps them to meet their needs with efficiency and accuracy. Our primary goal is to ensure that applicants speaks to a live representative trained in member‐centric customer service, educated to assist their needs, and skilled to complete it as efficiently and effectively as possible to promote the best customer experience and interaction with our staff.
Our focus on ensuring each call interaction is trusted and positive is evidenced by our call center key-performance indicators and metrics which meet or exceed industry standards in both calls and quality.
Set up a time to get in touch with our team of experts here at Kepro.