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Our member-centric care coordination program begins with a thorough understanding of the multifaceted needs of each patient. A primary case manager (PCM) will then assess the scope and complexity of the member’s healthcare needs using standardized guidelines, proprietary tools and compassionate, open discussion.
Kepro’s care coordination programs are operated by behavioral and physical health professionals, and supported by team members with social work, nutritional and other holistic care backgrounds.
Through our care coordination services, we support clients remaining integrated and safe within the community, decrease unnecessary inpatient and emergency room use, and improve coordination of care between medical and behavioral health.